Terms & Store Policies

Orders are subject to product availability, requested fulfillment date, shop capacity, and any customization requirements. Port Petals may contact a customer if additional information or an adjustment is needed before an order can be completed.

Online card payments are securely processed through Square. An order is not considered paid until payment has been successfully completed and confirmed.

Prices shown on the website are listed in U.S. dollars. Product pricing, availability, delivery fees, and promotional offers may change without prior notice. The price presented at checkout applies to the order being placed.

Customers selecting local pickup should wait until Port Petals confirms that the order is ready before arriving. Pickup is available at 430 E Arnold Avenue, Port Allegany, PA 16743.

Port Petals offers approved local delivery in and around Port Allegany. Delivery eligibility and fees depend on the destination and current delivery area.

Current delivery information is available on the Pickup & Delivery page.

Port Petals does not currently ship orders by mail or commercial carrier. Website orders are limited to approved local pickup and delivery options.

Customers may select an available requested pickup or delivery date during checkout. Product preparation requirements and minimum lead times may restrict the earliest available date. Requested dates remain subject to product availability and shop capacity.

Custom, personalized, and made-to-order items may require additional preparation time and customer approval of certain details. Customers are responsible for reviewing names, wording, sizes, colors, personalization details, and other information supplied for a custom order.

Because customized products are made specifically for the customer, cancellation or refund availability may be limited once production has begun.

Flowers and handcrafted products may vary naturally from website photographs. Flower varieties, colors, containers, decorative elements, or other components may occasionally require reasonable substitution based on seasonal or local availability while preserving the overall style and value of the order.

Cancellation requests are handled by Port Petals based on the status and nature of the order. A cancellation request is not guaranteed once materials have been purchased, flowers have been prepared, or work has begun on a customized item.

Refunds are handled at the discretion of Port Petals based on the circumstances of the order. Customers with a concern should contact the shop as soon as possible so the issue can be reviewed.

Cancelling an order in the Port Petals ordering system does not itself automatically issue a payment refund. Any approved payment refund is processed separately through the payment system.

Products may become unavailable because of inventory, seasonal supply, flower availability, vendor availability, or production capacity. Port Petals may contact the customer to discuss a substitution, adjustment, alternative, or cancellation if needed.

Port Petals works to keep product descriptions, prices, images, and availability accurate. Minor errors or omissions may occasionally occur and may be corrected when discovered.

Questions about an order or these policies may be directed to stacy@portpetals.com or 814-642-1253.